Customer Service Representative - Sioux Falls, SD

Employment Type: Full Time

Location

196 1/2 E 6th St
Sioux Falls, SD 57104

Qualifications

  • Detail oriented and organized
  • Strong written and verbal communication skills
  • Strong PC knowledge
  • Good numeric aptitude and analytical skills to compute discounts and credits
  • Professional presence
  • Demonstrated ability to work independently
  • Experience working in a team environment
  • Experience working with Agricultural related products and equipment as well as Secondary Containment Systems
  • Self-motivated, cooperative, and flexible

Responsibilities

The role of the Customer Service Representative (CSR) is to satisfy customers by logging requests and production output and serve customers by providing product and service information; resolve product and service problems. The CSR is responsible for working as a member of a cross-functional team focused on providing products of high quality and value to customers and dealers. The CSR is responsible for understanding all phases of the product services, quote & delivery processes and takes responsibility for meeting the needs of customers/dealers as well as providing support to other CSRs as well as team members within other departments as it relates to the needs of the customer/dealer.

  • Analyze the needs of the customer, sales of products/services, answer questions, and respond to customer requests
  • Track sales requests and coordinate delivery dates
  • Verify sales and deliveries and compare request requirements with production output
  • Expedite output delivery by checking schedules; verify statuses; provide reminders
  • Sort and assemble documents
  • Open customer accounts and maintain customer records
  • Maintain financial accounts
  • Prepare product or service reports by collecting and analyzing customer information
  • Using and entering information into the Customer Relationship Management Software
  • Obtain freight quotes from software programs and internal partners
  • Ability to learn all the product lines
  • Attend the Customer First Meetings and report back to Customer Service Manager and Customer Service Representatives
  • Ability to make customer focused phone calls by division and log entries in the Order Management System
  • Process customer orders in a courteous, efficient, and timely manner
  • Organize workflow to meet customer deadlines
  • Effectively present and discuss the products and services of the company, soliciting only those desired products and/or services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding and delivering on the customer’s needs
  • Manage telephone calls professionally, efficiently, and with good communication skills
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
  • Understand and appropriately use the company pricing system and policies
  • Review estimates and invoices for accuracy

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