Technical Customer Service Representative

• Detail oriented and organized
• Strong written and verbal communication skills
• Strong PC knowledge
• Good numeric aptitude and analytical skills to compute discounts and credits
• Professional presence
• Demonstrated ability to work independently
• Experience working in a team environment
• Experience working with Agricultural related products and equipment as well as Secondary Containment Systems
• Self-motivated, cooperative, and flexible

The role of the Technical Customer Service Representative (CSR) is to satisfy customers by logging requests and production output and serve customers by providing product and service information; resolve product and service problems. The CSR is responsible for working as a member of a cross-functional team focused on providing products of high quality and value to customers and dealers. The CSR is responsible for understanding all phases of the product services, quote & delivery processes and takes responsibility for meeting the needs of customers/dealers as well as providing support to other CSRs as well as providing support to other team members.

• Analyze the needs of the customer, sales of products/services, answer questions, and respond to customer requests
• Track sales requests and coordinate delivery dates
• Verify sales and deliveries and compare request requirements with production output
• Expedite output delivery by checking schedules; verify statuses; provide reminders
• Sort and assemble documents
• Open customer accounts and maintain customer records
• Maintain financial accounts
• Prepare product or service reports by collecting and analyzing customer information
• Using and entering information into the Customer Relationship Management Software
• Obtain freight quotes from software programs and internal partners
• Ability to learn all the product lines
• Attend the Customer First Meetings and report back to Customer Service Manager and Customer Service Representatives
• Ability to make customer focused phone calls by division and log entries in the Order Management System
• Process customer orders in a courteous, efficient, and timely manner
• Organize workflow to meet customer deadlines
• Effectively present and discuss the products and services of the company, soliciting only those desired products and/or services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding and delivering on the customer’s needs
• Manage telephone calls professionally, efficiently, and with good communication skills
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
• Understand and appropriately use the company pricing system and policies
• Review estimates and invoices for accuracy