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Technical Customer Service Representative

Employment Type: Full Time

Location

196 1/2 E 6th St
Sioux Falls, SD 57104

Qualifications

  • Detail oriented and organized
  • Strong written and verbal communication skills
  • Strong PC knowledge
  • Good numeric aptitude and analytical skills to compute discounts and credits
  • Professional presence
  • Demonstrated ability to work independently
  • Experience working in a team environment
  • Experience working with Agricultural related products and equipment as well as Secondary Containment Systems
  • Self-motivated, cooperative, and flexible

Responsibilities

The role of the Technical Customer Service Representative (CSR) is to satisfy customers by logging requests and production output and serve customers by providing product and service information; resolve product and service problems. The CSR is responsible for working as a member of a cross-functional team focused on providing products of high quality and value to customers and dealers. The CSR is responsible for understanding all phases of the product services, quote & delivery processes and takes responsibility for meeting the needs of customers/dealers as well as providing support to other CSRs as well as providing support to other team members.

  • Analyze the needs of the customer, sales of products/services, answer questions, and respond to customer requests
  • Track sales requests and coordinate delivery dates
  • Verify sales and deliveries and compare request requirements with production output
  • Expedite output delivery by checking schedules; verify statuses; provide reminders
  • Sort and assemble documents
  • Open customer accounts and maintain customer records
  • Maintain financial accounts
  • Prepare product or service reports by collecting and analyzing customer information
  • Using and entering information into the Customer Relationship Management Software
  • Obtain freight quotes from software programs and internal partners
  • Ability to learn all the product lines
  • Attend the Customer First Meetings and report back to Customer Service Manager and Customer Service Representatives
  • Ability to make customer focused phone calls by division and log entries in the Order Management System
  • Process customer orders in a courteous, efficient, and timely manner
  • Organize workflow to meet customer deadlines
  • Effectively present and discuss the products and services of the company, soliciting only those desired products and/or services provided by the company and its vendors to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding and delivering on the customer’s needs
  • Manage telephone calls professionally, efficiently, and with good communication skills
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
  • Understand and appropriately use the company pricing system and policies
  • Review estimates and invoices for accuracy

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